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FAQ's

Shipping Policy

  • All orders have a 3-5 day production fulfillment period. This means we will fulfill your order within 3-5 days and then ship it out. Depending on your location, additional transit days may apply on top of the 3-5 day fulfillment period. For international orders, shipping times will vary by country and are outside of our control.

  • If you have not received an order confirmation email within 24 hours of placing your order, please check your spam or promotions folder before reaching out.

  • For international orders, we are not responsible for customs delays, import fees, or duties charged upon delivery. These fees are the responsibility of the customer and are outside of our control.

 

Refunds / Exchanges

  • To be eligible for a return, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

  • To initiate a return, please contact on our contact page with your order number and reason for the return. Once we review and approve your request, we will provide instructions on how to return the item.

  • Customers are responsible for following the return instructions provided. Upon receiving the returned item, we will process a refund for the original order amount.

  • Please note that we do not offer exchanges. If you would like a different size or item, you may place a new order after receiving your refund.

  • We have a 30-day return policy. If you do not contact us within 30 days of receiving your order, we will be unable to process a return request.

  • If you receive a damaged item, please contact us within 7 days of delivery with photos of the damaged item and its packaging. We will review and issue a refund or replacement at our discretion.

 

Shipping Provider

  • If your package is lost in transit or tracking shows no movement for 7 or more days past the estimated delivery date, please contact us and we will resolve the issue.

  • If your tracking shows your package as delivered but you have not received it, please wait 3 business days and check with neighbors and your local post office. If your package still has not arrived after 3 business days, please contact us and we will resolve the issue.

  • If a customer provides an incorrect or invalid shipping address at checkout, we are unable to intervene once the order has been placed. In the event that the package is returned to our facility due to an incorrect address, the customer may be eligible for a full refund excluding the original shipping fee.

  • Please note that the original shipping fee, which ranges between $6 and $8, is non-refundable in the event of a return due to an incorrect address.